This platform is a capitalist venture. From the CEO and key decision-makers, we get a lot of idealistic rhetoric about reading, writing, and community. Still, it comes without economic thought, substance, consistency, and a sense of common equity. Perhaps they're in over their heads? Or it might be the people running the platform see themselves as a product, and the reading and writing members (such as myself) are to be treated as customers who buy membership. That's a lopsided relationship when it comes to money. The platform will survive at the customers' expense or go out of business. I have wondered if they intentionally limit outgoing member engagement dollars for the platform’s benefit or, perhaps, salaries.
Their inconsistency leads me (as a paying member) to believe they don’t have a handle on business management and their product. So, I'd say I'm not a thrilled customer in general. Who knows if they even care?
Medium is a place to share and store some of my thoughts; that alone is a lucrative outcome for me. For many, if not most, others, the inconsistent flow of engagement dollars has to be frustrating. As part of their product, Medium’s management needs to fix that.